Really upset re deficiency of acknowledgment of any pain I encountered. Looks as if an easy courtesy.
What very good is creating your displeasure to this so termed “customer service†if very little is finished to address the grievance.
I am so impressed by Tracy Miller from the reservations Division. I unintentionally booked a flight to the wrong locale and was freaking out, and she or he labored with me to not simply get me to the proper location but also located the identical value.
– Wholly alter your administration composition with individuals that ‘truly treatment’ about your primary aim.
In no way I repeat never will I select American Airways. Once more.Fully unprofessional staff members in the ticket agent to flight attendants. Many of the jokes I've listened to about it staying a †cattle hauler †airline is regretably true in my new knowledge.really sad.
Worst Airline at any time?!?! Missing my luggage in Charlotte NC, February six soon after giving it (together with my wife’s) to two attendants at the baggage belt for returning travellers. Hers arrived in on our flight, mine didn't. Now 11 times later on and soon after having passed through phone hell and some very non caring individuals, I've had no Speak to from any individual. The typical answer is “we are still wanting to Find your baggageâ€. Their questionnaire and all varieties have already been sent to Baggage Claim Section but no person truly appears to have an interest in doing something to alleviate their problems.
The very first thing I observed was the Plane by itself considering the fact that I have basically worked Within this industry. The main airplane I used to be on was not even developed in the united states and was so in Brazil prior to I had been even born.
Just two weeks in the past I had a flight from albany Ny to turtle Beach front with cease in Charlotte we landed just one hour 20 minutes afterwards we hook up on the terminal I'd two hours lay in excess of I run from a single finish to the opposite to my gate the aircraft is still connected but the individual stated I had to head over to customers service they notify me there isnt any rooms nascar is in city needed to camp out I the airport till early morning she reported they must have delayed that flight food items courts are closed I however had the perfect time to get on but she walked absent I don’t Believe I'll fly American any more we even now experienced time
I went to more my resort and used the next FOUR hours on the telephone with AA in an attempt to have the bag sent to LGA very first thing in the morning, where I could well be ready.
There’s almost nothing like possessing AA workers just take about gate forty six terminal d on Sunday, November 3. Is this their breakroom? 6 fellas for one hour and I see that various are “chiefs†about the uniform patch. I’m so glad I paid out to listen to Felix and Guerillmo yell and chortle for an hour
We are very annoyed seeking to find out about our edge miles. Account figures BBB88568 and 18NH898. We ended up scheduled to fly to India March 2012 and all flights to India had been canceled. We have to know our miles standing and if any miles have been canceled we'd like them reinstated.
consumer service agent through the “technologiesâ€/World wide web crew named lisa in fact HUNG UP on me when i was chatting. i’ve never ever had such a bad encounter before. she was exceptionally impolite before hanging up.
We're so incredible upset with this sort of mis-remedy and lousy administration by American Airlines and won't ever fly you once again.
I am very dissatisfied using this type of service from American Airways. We experienced planned a holiday that we imagined would start off by taking pleasure in Extraordinary service from American.